Privacy Policy for ExpertServ
At ExpertServ, accessible from our platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information collected and recorded by ExpertServ and how we use it.
1. Information We Collect
The personal details you are asked to provide will be made clear at the point we ask you to share them. Depending on your role (customer or technician), we collect:
- Contact details such as your name, phone number, and email address.
- Identity & verification documents (for technician onboarding and KYC), including your profile photo, Police Character Certificate (PCC), Aadhaar card images, QR code, and passport-size photograph.
- Location data — approximate and precise device location. The customer app reads your location only while you are adding or selecting your service address (foreground, on-demand). The technician (ExpertServ Partner) app reads your location while you are using the app and also in the background while you are online or on an active service assignment (see Section 3).
- Financial & payout details such as your bank account number, bank name, IFSC code, and UPI ID, used only to pay technicians for completed services.
- Device & usage data such as device identifiers, app activity, crash reports, and push-notification tokens used to deliver service updates.
- Service information such as service orders, invoices, feedback, support queries, and payment logs.
We do not collect geolocation data when you are offline, when your location permission is revoked, or (for technicians) when you are not online or on an active assignment.
2. How We Use Your Information
We use the collected information to:
- Dispatch technicians and deliver services efficiently.
- Track and monitor live service assignments using location data, so the nearest available technician can be assigned and customers can see when their technician will arrive.
- Verify technician identity and documents (KYC) and keep the platform safe.
- Process payouts to technicians via bank or UPI.
- Send push notifications and updates about service status, invoices, and orders.
- Improve our platform functionality, analytics, and user experience.
- Prevent fraud, abuse, and maintain platform security and compliance.
3. Location Data & Background Access
ExpertServ provides two apps: ExpertServ (for customers) and ExpertServ Partner (for technicians). Here is how location data is handled in each app:
- Customer app: your location is read only in the foreground while you are actively adding or choosing your service address on the map, to pre-fill your address and help us dispatch the nearest available technician. It is never collected in the background.
- Partner (technician) app: your precise location is read while you are using the app and also in the background (when the app is closed or the screen is off) while you are online or travelling to / working on an active service assignment. This powers live tracking so customers and our team can see your arrival status and monitor the job.
- When we do NOT collect location: when you have revoked the location permission, when the device is offline, or (for the Partner app) when you are not online or not on an active assignment.
- Why we collect it: to dispatch the nearest available technician, confirm that a job is being carried out at the correct address, and show customers live arrival status.
- Your consent & control: location access is requested through your device's permission dialog and can be revoked at any time from your device settings or the app. On Android, background location (Partner app) can be disabled independently of foreground location.
- Retention: location and address data are retained only as long as needed to operate, deliver, and review your service, and are then deleted or aggregated. We do not keep raw location traces longer than required.
- Sharing: location and address data are shared only within ExpertServ (our administrators and, where applicable, the technician or customer involved in the service) and are never sold.
4. Data Security & Third Parties
ExpertServ does not sell, trade, or rent your personal identification information to third parties. We employ encryption and safe storage practices to protect your information against unauthorized access. We may share data only with service providers who help us operate the platform and who are bound by confidentiality obligations, for example:
- Cloud hosting and storage providers for our servers and databases.
- Push-notification and analytics providers (e.g., Firebase / Google and OneSignal) used to deliver updates and understand app usage.
- Payment processors used to make payouts to technicians.
These third parties process data in accordance with their own privacy policies. We share only the personal data necessary to provide the requested service and never sell your data.
5. Your Data Rights
You have the right to request access to, correction of, or deletion of your personal data stored with us at any time by contacting our support desk. You may also:
- Withdraw or limit location permission at any time through your device settings or the app.
- Request deletion of your account and the personal data we hold (including uploaded documents and location records) by contacting us or using the "Delete Account" option in the app.
- Opt out of non-essential push notifications from within the app or your device settings.
We will respond to data requests within the time period required by applicable law.
